Health care utilization for all eligible virtual urgent care (VUC) records, classified by adult and pediatric VUC pilot sites*
| Variable | No. (%) of patient encounters | ||
|---|---|---|---|
| Adult n = 12 593 | Pediatric n = 7002 | Overall n = 19 595 | |
| ED visit, in-person | |||
| Within 72 h of index VUC visit | 1609 (12.8) | 835 (11.9) | 2444 (12.5) |
| Within 7 d of index VUC visit | 2019 (16.0)‡ | 1009 (14.4) | 3028 (15.4) |
| Within 30 d of index VUC visit | 2841 (22.6)‡ | 1382 (19.7) | 4223 (21.5) |
| VUC revisit | |||
| Within 72 h of index VUC visit | 384 (3.0)‡ | 163 (2.3) | 547 (2.8) |
| Within 7 d of index VUC visit | 611 (4.8)‡ | 284 (4.1) | 895 (4.6) |
| Within 30 d of index VUC visit | 1050 (8.3) | 550 (7.8) | 1600 (8.2) |
| Hospital admission | |||
| Within 72 h of index VUC visit | 310 (2.5)‡ | 112 (1.6) | 422 (2.1) |
| Within 7 d of index VUC visit | 381 (3.0)‡ | 146 (2.1) | 527 (2.7) |
| Within 30 d of index VUC visit | 560 (4.4)‡ | 194 (2.8) | 754 (3.8) |
| Primary care visit | |||
| Visit on same day as index VUC visit† | 6245 (49.6)‡ | 552 (7.9) | 6797 (34.7) |
| Within 7 d of index VUC visit (excluding index date) | 3661 (29.1)‡ | 935 (13.3) | 4596 (23.4) |
| Within 30 d of index VUC visit (excluding index date) | 6512 (51.7)‡ | 1851 (26.4) | 8363 (42.7) |
| Specialist visit | |||
| Visit on same day as index VUC visit† | 284 (2.3) | 5129 (73.2)‡ | 5413 (27.6) |
| Within 7 d of index VUC visit (excluding index date) | 1996 (15.8) | 1142 (16.3) | 3138 (16.0) |
| Within 30 d of index VUC visit (excluding index date) | 4583 (36.4)‡ | 2407 (34.4) | 6990 (35.7) |
↵Note: ED = emergency department.
↵* Adult sites were Lakeridge Health, Health Sciences North/Horizon Santé Nord, Sunnybrook Health Sciences Centre, St. Joseph’s Healthcare Hamilton, Humber River Hospital, University Health Network, William Osler Health System, Thunder Bay Regional Health Sciences Centre and Unity Health Toronto; pediatric sites were the Children’s Hospital of Eastern Ontario, London Health Sciences Centre and SickKids.
↵† For patients who saw a primary care provider or specialist on the same day as the VUC visit, it is not known which occurred first.
↵‡ Indicates significant difference between the adult and pediatric cohorts.