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Physician incivility in the health care workplace
Heather Murray, Christopher Gillies and Armand Aalamian
CMAJ March 11, 2024 196 (9) E295; DOI: https://doi.org/10.1503/cmaj.231377
Heather Murray
Canadian Medical Protective Association (Murray, Aalamian), Ottawa, Ont.; Kingston Health Sciences Centre (Murray, Gillies); Department of Emergency Medicine (Murray), Queen’s University, Kingston, Ont.
MD MScChristopher Gillies
Canadian Medical Protective Association (Murray, Aalamian), Ottawa, Ont.; Kingston Health Sciences Centre (Murray, Gillies); Department of Emergency Medicine (Murray), Queen’s University, Kingston, Ont.
BComArmand Aalamian
Canadian Medical Protective Association (Murray, Aalamian), Ottawa, Ont.; Kingston Health Sciences Centre (Murray, Gillies); Department of Emergency Medicine (Murray), Queen’s University, Kingston, Ont.
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Physician incivility in the health care workplace
Heather Murray, Christopher Gillies, Armand Aalamian
CMAJ Mar 2024, 196 (9) E295; DOI: 10.1503/cmaj.231377
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- Behaviour categorized as “incivility” includes aggressive or dismissive language and actions or inactions that degrade working relationships1
- Habitual incivility from specific individuals is commonly reported, but situational triggers can increase uncivil behaviour2
- Incivility by physicians is associated with poor patient outcomes, adverse effects on health care professionals and high organizational costs
- Accepting incivility as inevitable in a stressful environment or excusable in “high value” physicians perpetuates the behaviour
- Organizational leadership is essential in successfully preventing and addressing incivility
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