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Figure 1: The performance–importance grid, as derived from a plot of the mean score for each question on the Canadian Health Care Evaluation Project (CANHELP) questionnaire for patients (measuring satisfaction with care) and the correlation coefficient for each question’s association with overall satisfaction from the patient’s point of view. Gridlines correspond to the median of the mean scores on each question (4.12) and the median of the correlation coefficients (0.29). Note: × = the plotted value; the number closest to the × is the corresponding CANHELP question number.